Kcalm Support

My AI food scan isn't working, or gives a strange result

Make sure the food is well-lit and centered in the frame, then try again — you can also add a short note (e.g. "no dressing") before scanning to help it get the result right. If it still won't identify anything, use "Search database" instead to log the food by name. If you're hitting a daily scan limit message, that resets the next day.

The barcode scanner won't recognize a product

Not every packaged food is in the database yet — try "Search database" or log it manually with "Snap a photo" instead.

I'm having trouble logging in

Use "Forgot password?" on the login screen to reset your password by email. If you signed up with Sign in with Apple or Google, use that same button to log back in instead of a password.

How do I cancel or change my subscription?

Open Kcalm → Profile → Manage Subscription, which takes you to your subscription settings in your Apple ID account. You can also go directly to Settings app → your name → Subscriptions on your iPhone. Subscriptions are billed and managed entirely by Apple — Kcalm never sees or stores your payment details.

I started a free trial but didn't mean to / want a refund

Refunds for App Store purchases are handled by Apple, not Kcalm. Request one at reportaproblem.apple.com, or Settings app → your name → Subscriptions → Kcalm → Cancel Subscription to stop future billing.

How do I delete my account or my data?

See the Delete Your Kcalm Account page for step-by-step instructions, including how to remove individual entries without deleting your whole account.

Is my health data private?

Yes — see the Privacy Policy for exactly what Kcalm collects, why, and who (if anyone) it's shared with.

For anything not covered above — account help, subscription questions, feedback, or bug reports — email dryheeme@gmail.com. We read every message.